Today was a pretty awesome day because we were able to meet up with a lady my mom has been talking with at the Shoppers Drug Mart in Kamloops about getting some replacement handles and knobs for her Queen Cookware that had been passed down to her by her parents.
This lady was given the Queen Cookware from Amway Global 23 years ago and she is STILL using it. She said the cookware it’s self is spotless and looks like brand new the only problem is because of how long it’s been used some of the handles are wearing and need to be replaced. That’s where we come in. We went and visited her at Shoppers this afternoon and with my iPod Touch I was able to create her an order right then and there with the replacement handles. How awesome is that. She was so excited and impressed we could do everything from the iPod. If I had an iPhone I could have processed her order right then and there but I have a Blackberry that is paid for and I’m not going to pay for an iPhone right now. Either way I got home to my parents and was able to create her a new customer account and then submit her order. She was a few dollars short of free shipping so we threw in a few promotional products to say thanks for the opportunity to serve her.
Now that just goes to show you that people love the products even 20+ years later and most of all shows how you can really serve your customers. Do we expect her to be a customer that orders every month? Probably not but we’ve shown her the awesome customer service that we provide to our clients and threw in a few extra’s for the order.
This business really is fun. We get to meet a lot of new people, we get to serve people where there is a need or want and we get to feel good by giving great customer service that you cannot get elsewhere.
LOVE IT!

